Ocean Terminal Exp - Supermarket in Edinburgh | Tesco (2025)

• Our colleagues in store are really busy and unfortunately are unable to be contacted directly. For commonly asked questions about our store please visit our help pages here https://www.tesco.com/help/

• We have fuel deliveries arriving all the time, for all grades of fuel. Our customer service team are unable to give accurate availability or prices on fuel as the information may change by the time that you get to the petrol filling station. To find out the latest fuel price and availability, please visit your local petrol filling station.

• Our Tesco Grocery & Clubcard app now allows you to check the stock in any of your local stores, or simply check the next time you come in. You can download our app here.

• Our Store Locator shows the times when fuel is available at our petrol filling stations. If you would like to know when the kiosk is open, just ask one of our in-store colleagues when you're next in.

• We always do our best to look after items you've lost. If you think you've left something behind, the best way to find out is to pop back in to the store. If you're returning to a Superstore or Extra, please ask at the Customer Service Desk. For Express stores, please speak to a Duty Manager. We only keep bank cards until the end of the next working day. If you think you've left your card behind, please contact your bank.

• Please check the 'Facilities and Services' section of our Store Locator, to see if there's a Photo Booth available.

• You'll find up to date opening hours on the Store Locator https://www.tesco.com/store-locator/.

• Free parking is available in most of our stores, but time is limited to a maximum stay, depending on where the store is situated. Where there is a maximum parking time, our car parks have signs which clearly display the terms and conditions of using the car park, including the maximum stay time. This time limit should also be shown on a sign at the entrance. For more information, please click on this link - https://www.tesco.com/help/in-store-faq/.

• The opening times of in-store mezzanine floors, for ranges like F&F and electrical items, may vary from the main store. Please ask an in-store colleague on your next visit.

• We're committed to ensuring all packaging materials are fully recyclable by 2025 and aim to use as much recycled content as we can. Please check the 'Facilities and Services' section of our Store Locator, to check what specific recycling facilities the Store has available. All of our Superstores and Extra stores have recycling points for soft plastic where you can return previously unrecycled soft plastic, from any brand or retailer, including cucumbers wraps, salad bags, bread wrappers, and crisp packets. You can read about what we're doing here https://www.tescoplc.com/sustainability/taking-action/environment/packaging/.

• We'd like you to be happy with everything you purchase from Tesco. Should you change your mind about your purchase, please return the product with your proof of purchase, within 30 days, and we'll happily offer a replacement or refund. Please be aware that some products have different return time limits and exceptions when you change your mind. For specific return requirements and for information on how to return a product please click on this link - https://www.tesco.com/help/returns-policy/.

• The Customer Service Desks in our larger stores are generally open from 8am to 10pm. This may vary, please ask an in-store colleague on your next visit.

• We have different partners depending on the type of car park used, you will find the different ways to pay on the Parking Charge Notice you've received. For more information, please click on this link - https://www.tesco.com/help/in-store-faq/.

• Please email subjectaccess.request@tesco.com with the name of the store, a description of what happened and all the information we need to locate the footage. Once we've received your request, we'll respond within 30 days.

• You'll find information to help you with this, and other Tesco Mobile queries, here.

• Our Community Champions can be very busy but will usually respond within 7 working days after you contact them. If you're looking to request a booking at your local store, please register your charity here https://www.tasteattesco.com/Charity.aspx. For more information click here https://www.tesco.com/help/in-store-faq/.

• If you ask when you're next in store, one of our colleagues will be able to let you know.

• You can buy tobacco products, including e-cigarettes, from our tobacco kiosk. If you would like to know the kiosk opening hours, please ask when you're next in store.

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